When people picture an AI agent, they picture something that does the whole job on its own: reads the email, writes the reply, sends it. That is the demo. In a real business it is usually the wrong design.
The agents I build do almost all of the work and stop one step short. They read, sort, decide what matters and write the draft. A person presses the button that makes it real.
Where the risk actually is
Reading is safe. Sorting is safe. Drafting is safe. None of those change anything in the world. The risk sits in a small number of actions: sending an email, booking a meeting, paying an invoice, posting in public. Those are the actions that cannot be taken back.
So split the work there. Let the agent run freely on everything before that line, and put a person on the line itself.
Make approving fast
This only works if approving is quick. If checking a draft takes as long as writing it, people stop checking. A good approval screen shows the finished thing, who it goes to, and one clear button. Editing is optional, not required.
Done well, a person approves twenty drafts in the time it used to take to write two.
Trust grows from the log
Every draft, every approval and every edit is a record. Over time that record tells you which kinds of action the agent always gets right. Those are the ones you can later let it do on its own, one at a time, with evidence behind the decision instead of hope.
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